If you need to return a product purchased from CoolHammocks.co.uk under the 12 Months Warranty then you must notify us prior to the end of the warranty. When returning the goods for a repair or replacement you must contact us before hand and fill out an RMA form via email otherwise the return will not be accepted.
‘Money back Guarantee’ If for any reason within the first 7 days you decide that the item was not what you required then please return for a FULL REFUND deducting Postage charges. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 5 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken.